Jump to Navigation | Jump to Content
American Bar Association - Defending Liberty, Pursuing Justice ABA Logo
ABA Division for Public Education

Consumer Law

Legal Issues of the Internet

What about substitute goods?

Unless the seller has your consent to agree to a substitute, you don't have to accept one. You can send it back and ask for a refund. If you keep it, though, you have to pay the usual price, unless the company offers it for less. Try to negotiate. A reputable company may be willing to strike an acceptable deal with you.

>>How can you protect yourself online?
>>What common sense protections are there for buying online?
>>What legal protections are there for buying online?
>>What about substitute goods?
>>Is it safe to give a credit card number online?


Practical Law Home | Consumer Law Home | ATMs and the Law | Buying and Using Software
*Legal Issues of the Internet*

Back to Top

Copyright American Bar Association. http://www.abanet.org