How to Turn Calls into Referrals - PowerPoint presentation

The skills necessary to conducting an effective initial interview are a blend of existing personality traits and learned skills. Download the PowerPoint presentation above on "How to Turn Calls into Referrals" that describes the components of an effective process.

Additionally, a two-hour audio of the 2002 LRIS Workshop programs conducted by Mary Ann Falzone, a nationally-recognized call center expert - "Key Success Factors for More Effective Referrals" and "Using Focused Feedback to Coach and Counsel"is available for $25 by sending an .

Topics such as streamlining intake procedures, maintaining quality customer service, and making more effective referrals are discussed in "Key Success Factors for More Effective Referrals." In "Using Focused Feedback to Coach and Counsel" she discusses how to effectively coach LRIS intake staff, and how to create a positive, morale-building environment.

Send an or call 312/988-5760 for more information.