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Ombuds receive complaints and questions from individuals
concerning people within an entity or the functioning of an
entity. They work for the resolution of particular issues
and, where appropriate, make recommendations for the improvement
of the general administration of the entities they serve.
Ombuds protect: the legitimate interests and rights of individuals
with respect to each other; individual rights against the
excesses of public and private bureaucracies; and those who
are affected by and those who work within these organizations.
The following articles offer information about Organizational
Ombuds:
"Blueprint
for Success: How to Effectively Design an Organizational Ombuds
Department" By John S. Barkat, Ph.D.
In
Practice, The Corporate Ombudsman: An Overview and Analysis,
by Mary Rowe
"A
Discussion of The Effectiveness of Organizational Ombudsmen,"
Mary Rowe and Mary Simon, 2001
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