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Ombuds receive complaints
and questions from individuals concerning people within an
entity or the functioning of an entity. They work for the
resolution of particular issues and, where appropriate, make
recommendations for the improvement of the general administration
of the entities they serve. Ombuds protect: the legitimate
interests and rights of individuals with respect to each other;
individual rights against the excesses of public and private
bureaucracies; and those who are affected by and those who
work within these organizations.
The United States Ombudsman
Association (USOA) offers the following article by
Dean M. Gottehrer and Michael Hostina:
USOA
- Essential Characteristics of a Classical Ombudsman
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