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National
Long-Term Care Ombudsman Resource Center Gazette
REAL
PEOPLE, REAL PROBLEMS: An Evaluation of the Long-Term Care
Ombudsman
Programs of the Older Americans Act, National Academy Press,
1994
An
excerpt from Real People, Real Problems: Elements of Infrastructure
and Function Central to an Effective Long-Term Care Ombudsman
Program: Exemplary, essential and unacceptable practices.
Use
of Ombudsman Programs in Juvenile Corrections
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