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ABA Web Store Help

Below you’ll find information to answer a variety of questions that you may have about ABA publications and CLE products, as well as ordering from the ABA Web Store. If you can’t find the answer in the Help pages, you can contact the ABA Service Center for fast and friendly live help.

Quick Links

Questions About Your Order? Contact the ABA Service Center

Please call the ABA Service Center at 1-800-285-2221 or 1-312-988-5522. The ABA Service Center is available Monday through Friday, between 7:30 a.m. and 5:30 p.m. Central time (USA). Or send an e-mail to the ABA Service Center at orders@abanet.org. Email will be responded to within two business days.

Order Tracking

You can track your orders online. Order history is available for orders placed after January 17, 2006. You will need to log in to track orders associated with your account. Order processing and shipment information is updated as soon as further information becomes available.

Shipping

ABA orders within the U.S. are shipped via UPS Ground and delivery normally takes three to five business days from the date that the order is placed. We also offer rush delivery via UPS Next Day and 2nd Day for an additional charge. Rush orders must be placed by 3:00 p.m. Central time (USA) to go out that same business day. Rush orders entered after 3:00 p.m. will be shipped the following business day. UPS Ground is available in the USA only. International orders are shipped via expedited UPS delivery.

Shipping and handling rates are based on order total and delivery destination. View our shipping and handling rates.

UPS cannot ship to P.O. boxes; a street address is required to ship orders via UPS. Orders received with a P.O. box in the address will be shipped via U.S. mail.

Orders placed via mail normally take 2 – 3 weeks for delivery.  For your convenience, we have a printable order form.

To offer you a variety of books and CLE, the ABA uses different fulfillment centers.  Orders containing both books and CLE may arrive in 2 or more shipments. You will not be charged extra for separate shipments; the shipping and handling charge is the same.

Returns

We want you to be satisfied with your purchase. You may review your products and return any item that you are unsatisfied with within 45 days of the order ship date. You’ll receive full credit for that item, minus the shipping and handling cost, if the following conditions are met: (1) the product is in saleable condition and has not been marked or altered; (2) the product is returned postmarked no later than 45 days from the date of the packing slip (ship date); and (3) a copy of the original ABA shipping document or other correspondence referencing the order number is enclosed.

The shipping and handling charge is not refundable. A return label is included in each package for your convenience, or you may return the product to the locations indicated below.

Book Returns

To return a book (generally, any item with a product code beginning with a number), include a copy of the original ABA shipping document or other correspondence referencing the order number and ship it to:

American Bar Association
Distribution Center – Returns   
2427 Bond Street
University Park, IL 60466

CLE Returns

To return a CLE product (generally, any item with a product code beginning with a letter), include a copy of the original ABA shipping document or other correspondence referencing the order number and ship it to:

ABA Returns Processing
c/o Allied Vaughn
1200 Thorndale Avenue
Elk Grove Village, IL 60007

Returns will be processed within two to three weeks of receipt, and you will be refunded in the original form of payment.

Damaged Products

We strive for perfection; however, mistakes do occur. If there is a problem with your order or you received damaged material, please contact the ABA Service Center at returns@abanet.org, or call 1-800-285-2221. The best times to call are between 7:30 a.m. and 5:30 p.m. Central time (USA). Please provide your order number when e-mailing or calling.

Changing or Canceling an Order

You may be able to change or cancel an order if it has not already been processed for shipping. Please call the ABA Service Center at 1-800-285-2221 for help in changing or canceling the order.

Payment Methods

We accept Visa, Mastercard and American Express. If you wish to pay by check, you can order via mail with our printable order form.

We accept purchase orders from schools, universities, colleges, bar associations, and government agencies only. To place a purchase order online, select Pay with Purchase Order on the Payment page and enter your purchase order number. Orders placed with a purchase order will be reviewed and processed within two business days. To expedite your order, you must provide your purchase order number, full billing address, and phone number.

We do not invoice for orders.

Discounts

The ABA offers a number of discounts off the regular purchase price of our products.  ABA member and sponsoring entity member discounts are shown on the product pages where applicable. These discounts are based on your ABA member profile; once you are logged in, you will see and receive these discounts automatically. Not a member of an ABA section or entity that published the book or CLE product?  Join the section online and receive your discount immediately.

Bulk discounts are also available on many products. Look for the bulk discount information below the product pricing information on the product page.

The ABA also may offer discounts in connection with special promotions and products, and may offer these discounts in a printed brochure or catalog, e-mail, or online. These discounts are typically offered via a special source code or coupon code, which will state the discount associated with it. Look for the source or coupon code on the promotional material (usually located near the product ordering information) and enter it on the Discounts page during checkout. To qualify for a specific promotion, your order must be placed during the specified promotion period and the relevant code must be provided at the time of checkout.

Sales Tax

We only apply sales tax to orders shipped to Illinois (10.25%) and Washington, D.C. (5.75%).

If you are tax exempt, the ABA must have your Tax Exempt Entity Exemption Certificate or Exempt Organization Exempt Purchase Certificate on file before you can use the Web Store to place your order on a tax-exempt basis. If an order has already been placed via phone or the Web Store and taxes were charged, please send tax-exempt certificates to the ABA Billing Services Unit, 321 N. Clark St., Chicago, IL 60610 or fax to 1-312-988-5568 and request a tax exemption. If applicable, include your ABA customer number and order number.

Security and Privacy

Orders placed through our Web Store are secure, using industry standard methods. The American Bar Association has created a privacy statement in order to demonstrate our firm commitment to privacy for our Web site users and our membership. View the ABA Privacy Statement.

eProducts (Downloadable Products and Streaming Online CLE Courses)

The ABA offers a number of products that you can download directly to your computer for immediate access.

Downloadable PDFs

Many books and course materials are available for immediate purchase as a downloadable PDF. PDF stands for portable document format. You need a PDF reader such as the free Adobe Acrobat Reader. Our PDFs are best viewed with Adobe Reader version 6.0 or higher.

During the checkout process, you’ll be prompted to select either yourself or a colleague as the recipient of the download. If you choose to send the download to a colleague, you will need to provide his or her name and e-mail address.

Immediately after checkout, the PDF file(s) will be available in Your Downloads, which you can access in the left navigation bar of the Web Store if you are logged in.  A link to Your Downloads is also provided on your order confirmation e-mail.  If you purchased the download for a colleague, the recipient will receive an e-mail with download instructions.

Audio and Video Downloads (Podcasts)

The Center for CLE offers a selection of complete CLE programs for download immediately to listen to on your computer or on a portable digital media player such as an Apple® iPod®. These downloads include the audio file in MP3 format or video file in MP4 format and the accompanying course materials in PDF.

The audio/video file and PDF course materials for each course will download in a single zip file. The ZIP file format is a popular data compression and archival format. A ZIP file contains one or more files that have been compressed, to reduce their file size, or stored as-is.

To play an audio download in MP3 format or a video download in MP4 format, your will need a media player such as iTunes, Windows Media Player, Real Player or Quicktime. For instructions on loading MP3 or MP4 files to a portable media device, please refer to your device’s instruction manual.

During the checkout process for individual item (nonseries) downloads, you’ll be prompted to select either yourself or a colleague as the recipient of the download.  If you choose to send the download to a colleague, you will need to provide his or her name and e-mail address.  

For series downloads that release several episodes over an extended period of time, the purchaser will be added to a list serve by which they will receive notification when new episodes are released and available in Your Downloads. At this time, series podcasts cannot be purchased for recipients other than the purchaser.

Immediately after checkout, the download file(s) will be available in Your Downloads, which you can access in the left navigation bar of the Web Store home page if you are logged in.  A link to Your Downloads is also provided on your order confirmation e-mail.   If you purchased the download for a colleague, the recipient will receive an e-mail with download instructions.

ABA Book Briefs Podcast

The ABA Book Briefs Podcast are short audio recordings of author interviews, discussions, or readings. Featured podcasts are released once a month and special podcasts will also be occasionally released. You can listen to any of them by clicking on their link (no iPod® required). If you like what you hear you can subscribe to get them all automatically. For more information, please visit our the ABA Book Briefs Podcast page.

Streaming Online CLE Courses

The ABA Center for CLE offers on-demand streaming audio and video online CLE courses. These programs include downloadable course materials in PDF. To listen to or view these online courses, you will need Windows Media Player ® and a sound card.

During the checkout process for an online course, you'll be prompted to enter the name and e-mail address of the person who will be taking the online course ("course registrant"). An e-mail containing your personal link to access the course ("Course URL") will be sent to the e-mail address entered for the course registrant. Simply click on the link (or cut and paste it into your browser).

If you are purchasing the course for someone else, please enter that person's name and e-mail address on the Course Registrants page during checkout. You can also write a note for the course registrant, which will be passed along in the e-mail.

Frequently Asked Questions

If you didn't find the answer to your question on this page, please visit our FAQs page or contact us.